Cuckooland Gift Experiences are a unique gift concept that allows the recipient to choose an unforgettable experience from a handful of carefully selected escapes and experiences.
Inside the Gift Experience Box there is an illustrated guidebook with fantastic photos including features and details of the options available as well as a voucher with which to redeem the activity. All the recipient has to do is book the experience using the booking details provided in each box and then hand over the voucher as payment. The voucher is valid between 6 to 18 months from the date of purchase.
All of Cuckooland.coms` gift experiences are provided by Smartbox, an agent for selected Suppliers and Operators whose products and services are resold by Cuckooland.com. Whilst every effort is made to ensure the descriptions and pictures displayed on our website and in the Gift Box are a true reflection of the products on offer; it would still be advisable for the recipient to call the Operator and make sure the activity resembles the activity purchased prior to booking.
If the recipient is unsatisfied with the description prior to booking; Cuckooland will exchange the voucher or refund the purchase price. However once a specific date is booked the recipient booking will automatically become bound by the terms and conditions that each individual operator may have.
Each Gift Experience is an open dated voucher and valid for between 6 and 18 months. Some Experiences may be subject to weather conditions on the day or availability, Cuckooland recommends that you ask your Gift Experience Operator about their procedures for inclement weather when you book and that when you book, you book well in advance so as to avoid disappointment. We also recommend that you do not organize accommodation or travel until the Operator confirms your booking.
Please obtain a booking confirmation letter or number before arriving at a venue. Turning up without a booking confirmation and trying to redeem the voucher will result in disappointment. Please make absolutely sure you follow the simple procedures set out in the Terms and Conditions in the Gift Box. Cuckooland will not accept responsibility or liability for failure to follow procedure and for the costs involved.
Event time and duration
Please note that events may be “open” days with other members of the public taking part and enjoying the same experience. Therefore please ask the Operator for these details as well as the event duration prior to arriving and allow yourselves sufficient time for unforeseen delays in session lengths and agendas. These are not elements that Cuckooland can control and therefore Cuckooland cannot be held liable for any delays.
With some “higher risk” events you may be required to sign a disclaimer on the day. Cuckooland recommends you check with your insurance company before booking the event. On the day of your event/experience please listen and take note if the Operator requests you to do something that is in the interests of you and your fellow participant’s safety… and please take care!
Each voucher is valid up until the expiry date printed on it. Cuckooland recommends that all experiences are booked as early as possible; if however you run out of time and your voucher is about to expire, Smartbox will exchange it for a new voucher of the same value (valid for a minimum of 6 months) at a cost of £10. To do this please make a note of your voucher number (for your records) and then send the voucher via registered post to Smartbox UK – attention Customer Services, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ.
Include your full contact details so the new voucher can be returned to you and a cheque for £10 payable to “Smartbox Experience Ltd”. Please note that if there are any issues with your voucher's validity or status your exchange may be delayed.
For all Gift Experience customer service enquiries call 0844 8911594 or email@example.com
Each individual Operator may have some type of restriction applied to their experiences such as health, age, physical limits or size restrictions. Cuckooland recommends you familiarise yourself with all restrictions prior to booking and you purchase a Gift Experience that is appropriate for you or the intended recipient. This is once again not something that Cuckooland can control and we cannot be held responsible for inappropriate or unsuitable experiences being booked or purchased or for restrictions being breached.
Once a date is booked and confirmed by an Operator you are bound by their terms and conditions regarding cancelling and it is the Operator who will notify you if a change of date or cancellation is possible. If a date cannot be changed the Operator will not be able to issue a refund. If the Operator however needs to cancel the experience after you have booked they should contact you; for your own peace of mind we recommend that you contact the Operator on the day before you depart for your experience. Cuckooland cannot be held liable for the cost of travel expenses or any other costs involved.
All reasonable endeavours should be used by the operator to resolve or rectify any problems you may have on the day. However if you are still not satisfied you should contact Smartbox at 0844 8911594 or firstname.lastname@example.org with full details of the complaint.
Operators and Responsibility
The Operator is the provider of the Gift Experience and shall be solely responsible for any loss or damage suffered by you whilst participating in the experience. Cuckooland shall not be responsible for the safety standards or the quality or delivery of the experience.
We also have no control over mechanical failure or weather related cancellations and postponements; by purchasing the Gift Experience the Purchaser acknowledges this and agrees that Cuckooland cannot be held responsible.
We will however endeavour to provide an exchange or partial or full refund where appropriate or possible. Cuckoolands liability for any claim whatsoever shall be limited to the price paid for the Gift Experience.
Images on the Smartbox or Operators marketing material are intended to give a general idea of the experience described and do not form part of any contract between the Purchaser and Cuckooland.
Please check with the Operator of the Experience if spectators are permitted. There may be an administration charge levied by the Operator. Terms and conditions for spectators conduct will apply.
You may exchange your Gift Experience for another one free of charge if your request is received within 7 days of purchase. A £15 administration fee will be charged if notification arrives after 7 days. If the new experience costs more than the original experience you may pay in the difference, once this is done the Gift Experience becomes non-returnable and non-refundable. The Gift Experience Box must be returned by recorded mail and within 30 days of the request to the address below. The Gift Experience Box must be unmarked and in its original packaging. You will be responsible for any additional delivery costs of returning the new Gift Experience to you. The new Gift Experience will be delivered to you within 7 days of receipt of the original Gift Experience.
Address for Correspondence is: Smartbox UK – attention Customer Services, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ. For all customer service enquiries call 0844 8911594 or email email@example.com.
Before a booking is made, our standard returns policy will apply- if you are unhappy for whatever reason, you have 30 days to return the Gift Experience to us for a full refund. Click here to view our returns policy.
If the Gift Experience has been booked however you will become bound by the Operators Terms and Conditions and Cuckooland will not be able to refund you.
Please also be aware that the Gift Experience will not be able to be refunded if the box has been tampered with or defaced, it may also be invalid if the damage is severe.
Please keep the Gift Experience in a safe place and treat it as if it were money.
If your experience is a Hotel or Restaurant, have a great time... LIVE, LOVE, INDULGE!
If its adrenaline that floats your boat… be careful out there!
1. How do I use a Gift Experience?
When you buy a Gift Experience you will receive a beautiful box with a fully illustrated guidebook and a voucher within the box. The guidebook contains the contact details of all the Operators offering experiences and escapes. Simply select the activity, contact the Operator and make your booking by giving them the voucher number. On arrival, give the venue the voucher as proof it’s been paid for. The voucher does not include travel costs and additional expenses such as extra refreshments.
2. How many activities does one Gift Experience Box voucher allow the customer?
One Gift Experience Box voucher allows the customer to redeem one activity/package. One per voucher. I.e. an Adrenaline experience voucher can only be used for an activity/package detailed in the Adrenaline Gift Experience Box.
3. How long is the Gift Experience Voucher Valid for?
The voucher is valid until the date shown on the back of the voucher and on the reverse of the box.
4. Where would I find out about conditions I would need to comply with?
5. Is there a set activity and a set time and date for me to do the activity/experience?
It’s completely flexible- you choose the activity and the time and date, that’s the beauty of the Gift Experience. Although it must be booked before the expiry date on the back of the voucher/reverse of the box, and you will be bound by each Operators terms and conditions. But let’s not focus on the mundane, the day is yours to choose and yours to enjoy!
6. Are there any additional costs I have to pay?
Each box has a voucher of a different value with different benefits and features depending on the Gift Experience package chosen. Any extras not stated in the Gift Experience guidebook you receive, most commonly travel and additional refreshments will need to be paid for separately.
7. Can I extend the deadline for my Gift Experience?
As stated earlier each voucher is valid until the date printed on the reverse of the box or back of the voucher, however if your voucher is about to expire Smartbox will exchange it for a new one that will be valid for 6 months. This they will do for an administration fee of £10. Simply send the voucher back to Smartbox UK- attention Customer Services, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ. Include your full contact details for the new voucher to be returned to you as well as a cheque for £10 payable to “Smartbox Experience Ltd.”
Please send voucher via registered post and make a note of the voucher number (for your records). <
Please note if there are any issues regarding your vouchers status the exchange may be delayed.
For all customer service enquiries 0844 8911594 or firstname.lastname@example.org
8. Can I exchange my Gift Experience if the voucher has expired?
Yes, Smartbox will allow you to exchange the voucher up to one month after expiry date. An administration fee of £10 will be charged to process the exchange. As above, send the voucher back to Smartbox UK- attention Customer Services, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ. Include your full contact details for the new voucher to be returned to you as well as a cheque for £10 payable to “Smartbox Experience Ltd”. Please send voucher via registered post and make a note of the voucher number (for your records). One voucher exchange is permitted per customer and if there are any issues regarding your vouchers status the exchange may be delayed.
For all customer service enquiries 0844 8911594 or email@example.com
9. Can I change my booking?
This depends on each Operators booking conditions, but you should be able to. Simply call the Operator of your activity/experience directly and they will do their best to accommodate you and they should providing it’s not a last minute change.
10. What if I don’t show up on the day?
Please don’t do that, rather cancel in advance and rebook another day. If you haven’t contacted them to make alternative arrangements I’m afraid your voucher will become void and the “you snooze you lose rule” will apply. Not cool.
11. What if the activity I have booked is cancelled due to bad weather?
If the Operator cancels then they are responsible for rebooking your experience at a later date. Please contact them directly and enquire as to the Operators “weather restrictions” prior to booking, we recommend you ask them specifically about your accommodation concerns should a booking be cancelled or postponed.
12. The Operator has asked me to send my voucher in advance and also for my Credit/Debit card details- should I give these?
It’s normal for a Hotel or accommodation venue to ask for your voucher in advance as well as your card details to make the booking. It’s part of their Terms and Conditions. We recommend if you have concerns to make a note of your voucher number for your records.
13. The Gift Experience is for one night- can I book additional nights?
Yes, you can arrange this direct with the Operator. We recommend you do this at the time of your booking to ensure availability of rooms. Of course all additional costs not detailed as part of the package/experience/escape will be for your account.
14. Comments or Complaints- who do I contact?
Cuckooland and Smartbox welcome your comments and feedback. You should contact the Operator first to try and resolve. Failing this please contact Smartbox at 0844 8911594 or firstname.lastname@example.org. If you are still not 100% satisfied that you`ve received the best service possible please contact us email@example.com and we WILL sort it out!